It’s taken me a while but every day I become more of a believer in SaaS (Software as a Service), at least for small businesses.
No worrying about hardware failing
If you have ever done any system admin work for small businesses, you know the worst possible thing that could ever happen is a hardware failure. Usually if you have a hardware failing on a server, you have to diagnose the problem and figure out the best way to fix this problem. Usually it takes at least a day to get the part you need. During this time your server is down and anything on it is inaccessible.
No worrying about updating software
With SaaS you don’t have to update any software. No OS updates, OS components updates or program updates to do. Not a huge deal but updates can cause problems sometimes.
Don’t have to worry about backups
I’m not saying you don’t have to do backups, I would still backup your SaaS data. However there isn’t as much of a worry for it. You don’t have to deal with real complex backups, just backup your data nightly and you are fine.
Of course SaaS doesn’t only have positives, with SaaS you have to pay monthly usually and you’re not in total control. I think that the positives outweigh the negatives, at least for me. I would much rather focus on growing rather than working on the maintenance of my systems where I would never make money.